April 14, 2020

FAQ

At Xcursions USA, we’ve done our best to create a Web site that anticipates and satisfies our customers’ needs. With that goal in mind, we’ve compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at (786) 299-9261 or info@xcursionsusa.com.

How will the bus picking me up look like? 
Service will be provided by “XCURSIONS USA” and buses will have these markings on the sides.

At what time bus departs from Miami?
Bus departs from Downtown Miami around 7:45AM.

Why my pick up time it is earlier than 7:45 AM?
We offer complementary pick up from hotels located within Miami Beach and Downtown Miami depending on the location we will pick up at different times and once everybody is with us we will depart around 7:45AM.
(we may use more than one vehicle to collect passengers and they may need to transfer to main traveling bus)

Where is the main departure terminal in Miami?
Bayside Marketplace 401 Biscayne Blvd. Miami, FL. 33132 at the main entrance by the flags (Bus stop is located right in front of the “GUESS” Store)

At what time bus departs from Key West? 
Bus will depart from Key West at 5:30PM however passengers are requested to be boarding the bus between 5:00PM and 5:15PM.

At what time bus will arrive to Key West? 
Depending on traffic conditions our scheduled arrival time will be around 11:45AM.

At what time bus will arrive back to Miami? 
Depending on traffic conditions our scheduled arrival time will be around 9:30PM.
(RETURN DROP OFF IN MIAMI BEACH WILL BE ONLY ALONG COLLINS AVENUE)
(SORRY NO DROP OFF IN OCEAN DRIVE, WEST AVE. or BAY RD.)

Where is the Drop Off / Pick Up Point in Key West?
The Drop Off / Pick Up Point in Key West is across the street from the Flagler Station Museum; Bus Stop located at 908 Caroline Street, Key West, FL.

Do i need to print any vouchers or documents?
No, a printed receipt is not necessary to board the bus. All you need is to show up on the designated pick up point at the right time and when bus arrives give your name to the driver, just that easy.

Can i bring food or drink on board?
No. Food or Drink are not allowed on board of Motor Coach however you may bring water in bottles only. you will have time for breakfast before departing to Key West (Breakfast Not included).

Is there a restroom on the bus?
Yes only on intercity trips, however we discourage passengers from using the restroom for solids, liquid deposits only will keep the restroom fresh. ALL hygiene products must be disposed of in the trash can. (Passenger will be responsible for cleaning out any foreign objects (et. cans, bottles, etc.) or will pay an extra cleaning charge.

How should i dress?
Dress comfortable and don’t forget your swimsuit.

What should i bring? 
A few important items will be: Camera, Towel, Sun lotions, Swimsuit, Bottle of Water.

In case of cancellations for bad weather will i get a refund?
Definitely, if we cancel our trip or any of the activities in Key West you will get a full refund or a partial refund for the cancelled part of the tour only. (For Activities in Key West the difference is calculated from the full prices and not from the sale offer price).

What is the cancellation policy?
All online sales are final, no cancellation refunds are offered, only reschedules by calling or emailing at least 48 Hours in advance. (Subject to availability).

If i don’t show up on the right date, time and place will i be able to reschedule at a later time?
No, you will loose the trip and will need to purchase a new one ir order to go on another date or trip.

If i want to change the type of trip will i be able to do it paying the difference?
Definitely, however there will be a $25.00 minimum Fee per person, and must be done at least 24 hours prior to the service date. (Subject to availability).

Is SMOKING allowed on board?
Smoking is NEVER Allowed on board, including the restroom at any time. We reserve the right to refuse service to anyone at anytime that disregards this rule. This is not just a company policy, it is a FEDERAL LAW.

What about lost items?
We are not responsible for items left / lost in the vehicles.

How Big is the bus traveling to Key West?
The buses that travel to Key West are 57, 61 and 81 Passengers, air conditioned motorcoaches with restroom on board.

Can i bring luggage on the bus traveling to Key West?
Yes Sure!!! Our buses have a large luggage compartment, However please limit it to 1 piece per person.

×